Returns & Exchanges

At Aftershock PC Australia, we are committed to ensuring your high-performance hardware meets your expectations through a comprehensive warranty and return framework. If your system or component is defective or doesn't meet specifications, our specialized technicians are here to facilitate a seamless exchange or return process.

Return Process

• 1.
  Contact Technical Support

  Reach out to our support team via email or live chat with your order number and a detailed description of the issue to initiate a return request.

• 2.
  Troubleshooting & RMA Issuance

  Our engineers will provide remote diagnostic assistance; if the hardware requires physical inspection, we will issue a Return Merchandise Authorization (RMA) number.

• 3.
  Secure Packaging & Shipping

  Carefully pack your system in its original protective packaging to prevent transit damage and ship it to our Melbourne service center using the provided instructions.

• 4.
  Evaluation & Resolution

  Once received, our team will verify the fault and proceed with a repair, replacement, or refund according to our warranty terms and Australian Consumer Law.